Author: Gary Daniels

This study examines how frontline restaurant employees in Malaysia experience and interpret the integration of service robots within a labor-scarce hospitality sector characterized by reliance on a migrant workforce and high-touch service traditions. D…

This article examines the health and safety challenges of food delivery couriers in Southeast Asia within the gig economy, focusing on the roles of third-party platforms, like GrabFood, Foodpanda, and GoFood. It critically assesses how these platfor…