Branding on the Shop Floor

Service branding is a particular form of emotional management, where employees are regarded as adaptable media, who can be trained to convey corporate values while interacting with customers. This paper examines the identity work of butchers during the…

Digital Exhibitionism: The Age of Exposure

Web 2.0 has expanded the possibilities of digital creative production by individuals and enabled the digitalisation of private life experiences. This study analyses how social media contributes to the making of personal biographies and discusses the sh…

Imagining Rural Audiences in Remote Western Australia

In 1979, Australia’s then-Communication Minister Tony Staley commented that the introduction of satellite communications to the bush would “dispel the distance – mental as well as geographical – between urban and regional dwellers, between the haves an…