Service Workers: Governmentality and Emotion Management

That all may be quiet on the shop floor could be a result of governmentality projects. But what lies beneath an appearance of professionalism? I undertook an empirical field study of workers in the service industry to examine contradictory and competin…

Imagining Rural Audiences in Remote Western Australia

In 1979, Australia’s then-Communication Minister Tony Staley commented that the introduction of satellite communications to the bush would “dispel the distance – mental as well as geographical – between urban and regional dwellers, between the haves an…